“You don’t know anything about bowling.”
He said this, not to be mean, but to state a fact. I knew nothing about bowling. Still, with the confidence of an eighteen-year-old who had been denied very little in life, I entered the interview wearing mom jeans and an old, ratty sweater, sure that he would hire me.
My gut feeling wasn’t wrong. He didn’t hire me to work at the bowling lanes. That would have been a disaster. But he saw something in me–maybe it was hidden potential, maybe it was a sad and desperate search for someplace to belong–and he called me with a job offer later that afternoon.
Wilder Desk Attendant.
I left Oberlin with a glimmer of optimism. Next year would be better.
—
“Meet at 9 a.m. Wear comfy pants.”
The e-mail that went out to all new and returning Wilder employees was vague and cryptic, perhaps on purpose. We all crowded onto a rumbling yellow school bus, delayed because some students were held up buying drinks and peaches. I remember the smell of the brown plastic seats. I was still young enough to be nostalgic for the clear boundaries and expectations of public high school. Old worries crept in to ruin the excitement of this new beginning. What if I still didn’t fit in?
There was a boy, tall and skinny with a shock of hair that seemed to defy gravity. I remember going to sit near him, because I felt like he was worried, too. When the upperclassmen appeared with bushels of fruit and glass bottles clanging in green plastic bags, he didn’t step up to greet them or admonish them jokingly like the others. I can’t remember the exact moment when we first spoke, or the exact words we said. They were likely uttered in that awkward, halting way when your voice is somehow caught off guard, the connections between your brain and mouth severed by racing, anxious thoughts. Still, we became friends. Not just for that weekend. Not even just as co-workers. Real friends who went jogging together, cooked meals and watched Twin Peaks together, played board games, sent letters, went bowling together.
He wasn’t my first college friend, but he might have been the best.
—
The Wilder Orientation Lakeside Retreat weekends have passed into legend over the years, a relic of a more open budget, but they were the key to my happiness in college. Wo-Ho-Mis lodge was our headquarters for all the standard ice breakers and training activities you would expect on a work retreat. It was also the headquarters for late night games of The Floor is Lava and dramatic readings of hyper-religious teen self-help volumes that warned of Flirt State University, followed by early morning yoga and meditation with our boss. From there we were given free reign to explore the town–unlimited shuffleboard, mini golf, ice cream, movies, and lake swimming.
You may be thinking “wait a second–this was for work?” Well, you’re right. Without meaning to, I had fallen into one of the best jobs on campus, working for and with some of the best people in Oberlin. These retreats weren’t just meant to spoil us and show us a good time. They were meant to help us bond in meaningful ways–to teach us the basic expectations of our jobs, but also to nourish our whole selves in a way that recognized our humanity. We weren’t just employees. These trips emphasized that we were a family. We arrived back on campus ready to share the love.
—
For those unfamiliar with Oberlin, Wilder Desk was located immediately to your right as you entered though the Student Union building’s main doors. One side of its green counter was always full of student handouts or free food leftover from meetings. There were usually a few people gathered around that area, backpacks slung over one shoulder, casually discussing class assignments or study abroad plans. From a computer behind the desk, quiet strains of music (any genre–pick your favorite) drifted out into the common space, barely heard over laughter echoing in the halls or the stampede of mandatory discussion groups tromping up and down the stairs every hour. When you stepped into the building, someone at the desk would greet you with a quiet smile (or a boisterous “hullo” if you were familiar). It was a simple, but powerful, acknowledgement of everyone’s shared existence. Our boss called it “stellar customer service.”
He believed that goodness was contagious–that, from the Desk, we could radiate a spirit that touched everyone who walked through the doors, who would then take that goodness out to the world, and the world would reciprocate. That doesn’t mean we never cried at the desk. I was perpetually tearing up over assignments or loneliness, embarrassing as it was. But he intentionally hired people to create a community of caring. We lifted each other up no matter what. It wasn’t “the customer is always right.” It was “the customer is a human, and so are you, so let’s work together.”
—
As a Desk Attendant, you had to keep track of everything. My boss called it “driving the bus of Oberlin.” We were the starting point of every question about department office hours, mail room hours, directions, local landmarks, lost IDs, college radio shows, club membership, ticket sales, event schedules, and more. I once took a phone call about a chicken crossing the road (literally). We had an answer for everything, and, if we didn’t, we knew where to look. We rented out frisbees and board games, and sold banner paper, stamps and envelopes. We were a hub for friendly activity, chugging along to the tune of a noisy cash register with chunky buttons and a proclivity for beeping when poked the wrong way.
Wilder Desk was the literal keeper of the keys. Any room you scheduled in the building, whether it was for a dance rehearsal or knitting club, you had to stop by the desk. The keys hung from little golden hooks on a wooden stand that made a metallic rolling sound when it turned. We exchanged IDs for keys and keys for IDs. I learned a lot of names that way, made a lot of pleasant small talk with all sorts of people. Slowly I began to feel connected to the Oberlin College community. I was no longer an island in a sea of inexplicable adolescent sadness. I had found a place to belong.
—
Over the course of my three years at Wilder Desk, I grew to feel loved and cared for in a way I never would have expected after the disaster of my first year at college. I made friends that were like family. We visited each other during our respective shifts, gorging on free leftover pizza, playing contentious games of Connect 4, once even hosting a mini tea party with finger sandwiches and piping hot mugs of tea. We had holiday gift exchanges and ridiculous dance-offs. No matter what happened, there was always someone there at the Desk. Goodness bred goodness. We were all different, but we all got along.
Even after we graduated, that community of caring persisted. I remember visiting the Desk during my five year reunion. The faces were different, but the same spirit and camaraderie were there. They drank in our stories of former desk attendant glories and shared some of their own. Our photos were still on the computer, joined with hundreds of other photos of later generations of students, all of us one community. I posted an update for my former co-workers who were unable to attend, and we were all reunited virtually in our love for Wilder and sweet memories of the Desk. Again, I felt connected. Again, I felt rooted.
—
For better or for worse, Oberlin College decided to demolish Wilder Desk over the past summer. Student workers were advised to find other employment and a longtime college staff member was laid off. The decision came amidst a lot of other routine decisions–the closing of a dining hall, the retirement of outdated college rental apartments–but, despite the apparent normalcy of the act, it still felt like a betrayal. Frustration burned hot in my belly as I watched a video of the Desk’s deconstruction online. Bigger and better things to come…but what could be better than Wilder Desk?
I recently visited Oberlin for an unrelated committee meeting. I got a coffee and a bagel from The Local and sat out on Tappan Square, soaking in the memories. It was 9:15 am, in the middle of class for a Wednesday morning, so the square was deserted. An older man on a bicycle clattered past on the brick walkway, but that was it. I finished my bagel and crumpled the foil in my hand. With time to spare before the meeting, I stood up and walked to Wilder Student Union.
The Desk is gone. Replaced by empty chairs and a newly-painted orange wall, the life and vibrancy–the camaraderie and community–that were the heart and soul of my Oberlin experience have vanished without a trace, wheeled out with the last speck of evidence that anything but a clinical coldness had ever existed in that space. No one gathered around the counter. The counter wasn’t there. No one smiled at me when I came in. There was no one to smile. There was no one to drive the bus.
Wilder felt dead.
RIP Wilder.
—
“You don’t know anything about bowling.”
Sometimes I think back to that first interview, and I realize how lucky I am that he hired me–that my first job was at the Student Union, my first boss a man who believed in validating and supporting his employees as people. Oberlin College taught me a lot of things, but maybe the most important was the philosophy of stellar customer service. (Or maybe it was open-handed gestures–my Wilder folks know what’s up!)
The Desk may be gone, but it will remain the epicenter of a giant ripple of goodness in my life’s story. It was the end of my isolation in college and the beginning of my blossoming. Without the family I found there, I would have likely thrown in the towel. I am strong because of the three years I spent being supported by wonderful people. I am competent at my current job because of the three years I spent learning from good supervisors how to serve an entire community. The skills and self-confidence I learned at Wilder are equal to (if not more than) any I learned in an academic course. As my alma mater seems more and more intent on chipping away at the heart of its community, all I can do is take that spirit and continue to spread it. That will be my act of resistance.
The Desk is gone; long live its joy.